Privacy Policy
Privacy Policy
Finesse Montreal operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Finesse Montreal is powered by Shopify, which enables us to provide these Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include anonymous or de-identified data that cannot reasonably identify you.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
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Contact details – name, address, billing address, shipping address, phone number, and email address.
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Financial information – credit/debit card details, payment information, and transaction records.
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Account information – username, password, preferences, and settings.
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Transaction information – items viewed, added to your cart, purchased, returned, or exchanged.
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Communications – messages or inquiries you send to us (e.g., customer support).
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Device information – IP address, browser type, device identifiers, and network connection details.
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Usage information – how and when you interact with our website and services.
Personal Information Sources
We may collect personal information from:
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Directly from you – when you create an account, communicate with us, or make a purchase.
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Automatically through our Services – via cookies, analytics tools, and other technologies.
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From service providers – such as payment processors, logistics partners, or marketing platforms.
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From partners or other third parties – who help us operate or market our Services.
How We Use Your Personal Information
Depending on your interactions with us, we may use your personal information for the following purposes:
1. Provide, Tailor, and Improve the Services
We use your information to process payments, fulfill orders, manage your account, send order updates, handle returns, and personalize your shopping experience.
2. Marketing and Advertising
We may use your personal information to send marketing communications, promotional emails, or show you ads related to Finesse Montreal products on other websites or platforms.
3. Security and Fraud Prevention
We use your information to authenticate your account, prevent fraud, and ensure a secure shopping experience.
4. Communication
We use your personal information to provide customer support, respond to inquiries, and maintain our relationship with you.
5. Legal Compliance
We may process your personal information to comply with applicable laws, respond to lawful requests, or enforce our policies.
How We Disclose Personal Information
We may share your personal information with:
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Shopify and other service providers who help operate our business (e.g., payments, fulfillment, hosting).
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Business and marketing partners to provide personalized marketing and advertising.
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Affiliates or subsidiaries within our corporate group.
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Third parties when you direct us to share information (e.g., via social media integrations).
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Authorities or entities in connection with legal obligations, investigations, or business transactions.
Relationship with Shopify
Our store is hosted by Shopify, which processes your information to provide, secure, and improve our Services. Your information may be transmitted to and processed by Shopify or its partners in countries other than your own.
To learn how Shopify uses your data, visit the Shopify Consumer Privacy Policy or manage your privacy preferences via the Shopify Privacy Portal.
Third-Party Websites and Links
Our website may link to third-party sites not operated by Finesse Montreal. We are not responsible for the privacy or security of such sites. We encourage you to review their privacy policies before sharing any personal information.
Children’s Data
Our Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you believe a child has provided personal information to us, please contact us to request deletion.
Security and Retention of Your Information
We use reasonable safeguards to protect your data, but no system is completely secure. We retain personal information as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on your location, you may have rights such as:
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Access / Know – request access to the personal information we hold about you.
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Delete – request that we delete your personal information.
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Correct – request corrections to inaccurate or outdated information.
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Portability – request a copy of your data in a portable format.
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Opt-out – unsubscribe from marketing emails at any time.
You may exercise these rights via our website or by contacting us directly.
We will not discriminate against you for exercising your rights. Verification of identity may be required before processing certain requests.
Complaints
If you have concerns about how we process your personal information, please contact us using the details below. You may also have the right to file a complaint with your local data protection authority.
International Transfers
Your information may be transferred and processed outside your home country, including in countries that may not offer the same level of data protection. When transferring data from the EEA or UK, we rely on lawful mechanisms such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.
Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: