Legal notice

These Billing Terms & Conditions explain how payments are handled when purchasing from Silverstone Essentials. By placing an order through our website, you agree to the practices outlined below.

1. Accepted Payment Methods

To ensure a smooth and secure checkout, we accept the following payment options:

  • Major credit and debit cards (Visa, MasterCard, American Express)

  • PayPal

  • Apple Pay

  • Google Pay

  • Klarna or other instalment options (where available)

  • Bank transfer for approved high-value or bulk orders (please contact us first)

All payments are processed in Great British Pounds (GBP £).

2. Payment Requirements

  • Payment must be completed at checkout for your order to be confirmed.

  • Orders will not be shipped until full payment has been successfully received.

  • If a payment attempt fails or is declined, your order will not be processed.

3. Pricing & Currency

  • All prices on our website are shown in GBP (£).

  • Prices may change due to promotions, supplier costs, or inventory availability.

  • VAT and shipping fees (where applicable) will be clearly displayed at checkout before payment.

  • While we aim for complete accuracy, occasional pricing errors may occur. In such cases, we will notify you before processing your order.

4. Secure Payment Processing

  • Your financial data is protected using SSL encryption.

  • Payments are processed via reputable and secure payment gateways.

  • Full card details are never stored on our servers.

5. Refunds, Disputes & Chargebacks

  • Refunds are issued according to our Refund & Return Policy.

  • If you believe a payment has been processed incorrectly, please contact us first — we are happy to help.

  • Chargebacks initiated without prior contact may be formally disputed.

6. Fraud Prevention

Silverstone Essentials reserves the right to:

  • Cancel or place a hold on orders that appear suspicious or potentially fraudulent.

  • Request identity or billing verification for high-value purchases.

These measures protect both our customers and us from unauthorised payment use.

7. Contact Information

Store name: Silverstone Essentials

Company: Silverstone Essentials
Registration number: 83310649
Headquaters Address: Zwedenhof 10, Almere, Flevolad, 1363 DP, Netherlands
Warehouse Address: Platinum House, 12 Bailey Rd, Trafford Park, Stretford, Manchester M17 1SA, United Kingdom

Email: support@silverstone-essentials.com
Phone number: +44 20 39968993

We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9am - 9pm
Saturday and Sunday: Closed

You may also get in touch with us by visiting our Contact Us page.