Terms of service

Overview

This website is operated by Silverstone Essentials. Throughout this site, the terms “we,” “us,” and “our” refer to Silverstone Essentials. We provide this website, including all information, tools, and services available on it, to you (the “user”) on the condition that you accept all terms, policies, and notices described here.

By visiting our site and/or purchasing from us, you agree to these Terms of Service (“Terms”) and any additional policies referenced herein. These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the site or use any Services.

Any new features or tools added to the store will also be subject to these Terms. The most current version of the Terms will always be available on this page. We may update, change, or replace any part of these Terms at any time.

Section 1 – Online Store Terms

By using this site, you confirm that you are of legal age in your place of residence or have obtained parental or guardian consent to use the site if you are a minor.

You may not use our products or Services for any unlawful or unauthorised purpose. You must comply with all applicable laws in your jurisdiction, including intellectual property and data protection laws.

You must not transmit viruses, malware, or any other destructive code.

Violation of these Terms may result in immediate suspension or termination of your access to our Services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone at any time and for any reason.

Content you submit (excluding payment information) may be transmitted unencrypted and may pass across various networks or devices, and may be subject to modifications necessary for technical compatibility. Credit card and payment information is always encrypted.

You may not reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our written permission.

Headings in these Terms are for convenience only and do not limit their scope.

Section 3 – Accuracy, Completeness & Timeliness of Information

We do not guarantee that information on this site is accurate, complete, or current. All material is provided for general information purposes only.

Historical content may be included and is not necessarily up-to-date. We may modify website content at any time without obligation to update.

Section 4 – Modifications to Service and Prices

Product prices are subject to change without notice.

We may modify or discontinue the Service, or any part of it, at any time. We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.

Formation of Contract: Product listings on our website are invitations to purchase. By clicking “Buy,” you submit a binding offer. An order confirmation email acknowledges receipt but does not constitute acceptance.

Warranty: Statutory warranty rights under UK law apply.

Section 5 – Products or Services

Some products may be available exclusively online and may be limited in quantity. They are subject to our Return Policy.

We aim to display product colours and images accurately but cannot guarantee that your device’s display is precise.

We may limit sales by person, region, or jurisdiction, or discontinue products at any time. Offers are void where prohibited by law.

All products ship directly from suppliers. Any customs duties, import VAT, or taxes are the responsibility of the customer.

Section 6 – Accuracy of Billing & Account Information

We reserve the right to refuse or limit orders. Restrictions may apply per account, household, or payment method.

If we change or cancel an order, we will attempt to notify you using the contact details provided.

You agree to provide complete, accurate, and up-to-date information and promptly update your account details.

Please see our Return Policy for further details.

Section 7 – Optional Tools

We may provide access to third-party tools or services over which we have no control.

You acknowledge these are provided “as is,” without warranties. Use of such tools is at your own risk, and you must comply with third-party terms.

Section 8 – Third-Party Links

Our Services may include links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of third-party websites.

We are not liable for any transactions conducted through third-party sites. Review third-party policies carefully before engaging.

Section 9 – User Comments, Feedback & Submissions

Any submissions, including suggestions, ideas, or creative content, may be used by us without restriction.

We are not obligated to:

• Keep comments confidential

• Provide compensation

• Respond to comments

We may remove any content we consider unlawful, offensive, or objectionable. Comments must not violate third-party rights, contain malware, or be misleading. You are solely responsible for your submissions.

Section 10 – Personal Information

Submission of personal information is governed by our Privacy Policy, available on our website.

Section 11 – Errors, Inaccuracies & Omissions

Occasionally, information may contain errors in product descriptions, pricing, promotions, shipping, or availability. We reserve the right to correct errors and cancel orders if necessary.

Section 12 – Prohibited Uses

You may not use the site for:

• Unlawful purposes

• Soliciting illegal acts

• Violating laws or regulations

• Infringing intellectual property rights

• Harassment, abuse, or discrimination

• Submitting false or misleading information

• Uploading malware

• Collecting personal data of others without consent

• Spamming, phishing, crawling, or scraping

• Obscene purposes

• Interfering with security features

Violating these rules may result in termination of your use of the Service.

Section 13 – Disclaimer of Warranties; Limitation of Liability

The Service and all products are provided “as is” without warranties.

We do not guarantee uninterrupted or error-free access.

We are not liable for direct, indirect, incidental, or consequential damages to the maximum extent permitted by UK law.

Section 14 – Indemnification

You agree to indemnify and hold harmless Silverstone Essentials, its affiliates, employees, and agents from claims arising from your breach of these Terms or violation of law or third-party rights.

Section 15 – Severability

If any part of these Terms is found unlawful or unenforceable, the remainder remains in effect.

Section 16 – Termination

These Terms remain in effect unless terminated by either party.

We may terminate access immediately if you breach these Terms.

Section 17 – Entire Agreement

These Terms constitute the entire agreement between you and Silverstone Essentials, superseding prior agreements.

Ambiguities will not be interpreted against the drafting party.

Section 18 – Governing Law

These Terms are governed by the laws of the United Kingdom.

Section 19 – Changes to Terms

We may update or change these Terms at any time. Continued use of the site constitutes acceptance of changes.

Section 20 – Contact Information

Store name: Silverstone Essentials

Company: Silverstone Essentials
Registration number: 83310649
Headquaters Address: Zwedenhof 10, Almere, Flevolad, 1363 DP, Netherlands
Warehouse Address: Platinum House, 12 Bailey Rd, Trafford Park, Stretford, Manchester M17 1SA, United Kingdom

Email: support@silverstone-essentials.com
Phone number: +44 20 39968993

We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9am - 9pm
Saturday and Sunday: Closed