Privacy policy

Last updated: January 13, 2026

This Privacy Policy explains how Silverstone Essentials ("we", "us", or "our") collects, uses, and shares your personal information when you visit or use our website, purchase products, or otherwise interact with us (collectively, the "Services").

By using our Services, you agree to the practices described in this policy.

Who We Are

Silverstone Essentials is registered in the Netherlands and sells products to customers in the United Kingdom and the European Economic Area (EEA). We comply with applicable privacy laws, including:

• The UK General Data Protection Regulation (UK GDPR)

• The Data Protection Act 2018

In this Privacy Policy, "you" refers to any user of our Services, including customers, website visitors, and others whose personal information we collect.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal obligations, or operational requirements. Any updates will be posted on our website with a revised "Last Updated" date. Where required by law, we will notify you of material changes.

Information We Collect

We collect personal information to provide and improve our Services, process orders, comply with legal obligations, and protect our business.

Information You Provide

• Contact details: name, billing and shipping address, email address, phone number

• Order information: products purchased, payment details, delivery preferences

• Account information: login credentials and security-related details

• Customer support communications: information provided when contacting us

Some information is necessary to complete purchases or access certain features. Without it, we may be unable to provide specific Services.

Information Collected Automatically

When you visit our Site, we may automatically collect technical and usage information, such as:

• IP address

• Device type, browser, and operating system

• Pages visited and time spent on the Site

• Interaction with our Site (clicks, downloads, forms completed)

This information is collected using cookies, pixels, and similar technologies.

Information from Third Parties

We may receive personal information from trusted third parties, such as:

• Shopify (website hosting and e-commerce platform)

• Payment processors (to securely process payments)

• Advertising and analytics partners (e.g., Meta/Facebook, Google)

All third-party information is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for the following purposes:

1. Providing Products and Services

• Process payments and fulfil orders

• Manage accounts and transactions

• Deliver products and handle returns
  Legal basis (UK GDPR): performance of a contract

2. Marketing and Advertising

• Send promotional emails (where consent is given)

• Display personalised ads via Meta and Google

• Measure advertising effectiveness
  Legal basis (UK GDPR): consent or legitimate interest

You may opt out of marketing communications at any time.

3. Security and Fraud Prevention

• Detect and prevent fraudulent activity

• Protect accounts and our Site
  Legal basis (UK GDPR): legitimate interest

4. Service Improvement

• Respond to enquiries and complaints

• Improve website functionality and user experience

Cookies and Tracking

We use cookies and similar technologies to improve the Site and your experience.

Types of cookies:

• Essential cookies: necessary for site functionality (e.g., checkout, security)

• Analytics cookies: help us understand site usage (e.g., Google Analytics)

• Advertising cookies: measure ad performance and personalise ads (e.g., Meta Pixel, Google Ads)

You can manage or disable cookies via your browser settings. Disabling cookies may affect some Site functions.

Sharing Your Personal Information

We may share your personal information with:

• Service providers (payment processors, fulfilment partners, IT providers)

• Marketing and advertising partners (Meta, Google)

• Authorities or legal parties when required by law

We do not sell personal information.

International Data Transfers

Your personal information may be transferred outside the UK, including to the EU, Canada, or the United States. Where necessary, we ensure appropriate safeguards, such as:

• Standard Contractual Clauses approved by the UK

• Adequacy decisions where applicable

Data Retention

We retain personal information only as long as necessary to:

• Provide our Services

• Comply with legal, tax, and accounting obligations

• Resolve disputes and enforce agreements

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion ("right to be forgotten")

• Restrict or object to processing

• Data portability

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

We may need to verify your identity before fulfilling requests.

Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children.

Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

Contact Us

Store name: Silverstone Essentials

Company: Silverstone Essentials
Registration number: 83310649
Headquaters Address: Zwedenhof 10, Almere, Flevolad, 1363 DP, Netherlands
Warehouse Address: Platinum House, 12 Bailey Rd, Trafford Park, Stretford, Manchester M17 1SA, United Kingdom

Email: support@silverstone-essentials.com
Phone number: +44 20 39968993

We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9am - 9pm
Saturday and Sunday: Closed