Refund policy

At Silverstone Essentials, your satisfaction matters. If something isn’t right, our returns and refunds process is designed to be fair, transparent, and straightforward.

30-Day Returns

You may request a return within 30 days of receiving your order, in addition to your rights under UK consumer law.

Return Eligibility

To be eligible for a return, items must meet the following criteria:

Timeframe
Returns must be requested and sent back within 30 days of delivery.

Condition
Items must be unused, unworn (where applicable), and in the condition they were received.

Original Packaging
All returns should include original packaging, labels, tags, and any accessories provided.

Inspection
Items must not be damaged or altered beyond what is necessary to assess fit or functionality.

How to Request a Return

1. Contact Us
Please contact our customer support team with your order number and reason for return. Returns sent without prior approval may be delayed or refused.

2. Return Instructions
Once approved, we will provide instructions and the correct return address.

3. Send Your Item
Package your return securely. We recommend using a tracked shipping service, as we cannot accept responsibility for items lost or damaged in transit.

Return Shipping

Customers are responsible for the cost of returning items to our warehouse unless the item received was faulty, damaged, or incorrect.
Return shipping fees are non-refundable, so please use a trackable shipping service for your protection.

Refunds

Inspection & Approval
Returned items will be inspected. You will be notified once your refund is approved or declined.

Processing Time
Approved refunds are processed to the original payment method within 10 business days.

Bank Processing
It may take up to 15 business days for funds to appear, depending on your payment provider.

If You Haven’t Received Your Refund

If your refund hasn’t appeared:

• Check your bank or payment account

• Contact your payment provider

• If still unresolved, contact our support team

Faulty, Damaged, or Incorrect Items

Please inspect your order upon delivery. If your item is faulty, damaged, or incorrect, contact us promptly. We will arrange a replacement or full refund as appropriate.

Exchanges

We do not offer direct exchanges. To receive a different item, return your original purchase and place a new order after your return is approved.

Restocking Fees

We do not charge restocking fees.

Non-Refundable Items

The following items are not eligible for a refund unless damaged or defective:

• Personalised or custom-made products

Contact Us

Store name: Silverstone Essentials

Company: Silverstone Essentials
Registration number: 83310649
Headquaters Address: Zwedenhof 10, Almere, Flevolad, 1363 DP, Netherlands
Warehouse Address: Platinum House, 12 Bailey Rd, Trafford Park, Stretford, Manchester M17 1SA, United Kingdom

Email: support@silverstone-essentials.com
Phone number: +44 20 39968993

We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9am - 9pm
Saturday and Sunday: Closed